Do you have any questions? Our staff is glad to help you.

FAQ

Ordering and Payment

How can I place an Order?
The easiest way to place an order is to use our webshop. Simply add the items you would like to purchase to your shoppingcart and checkout. It is also possible to place an order by e-mail, phone or fax.

Is it possible to visit your showroom?
You can only visit our showroom by appointment. Please contact us to make an appointment.

How can I review the shipping costs before finalizing your order?
Shipping costs are depening on the kind of articles and the quantity. After finalizing your order, you will receive a pro forma invoice from us including the shipping costs. If you are satisfied with the invoice, then you can send the payment. If you are not, we will delete the order.

I am a private person and don't have a company, is it possible for me to order?
Yes, either private persons as companies can place an order.

What is the payment method?
You can pay upfront by bank or by credit card (Mastercard/Visa).

When do I have to pay tax (VAT)?
When your invoice address is situated in the European Union and you don't have a VAT number. If your invoice address is situated in the Netherlands, you always have to pay VAT. Custom duties are different for each country and are not included in the price.

I don't have a VAT number, but I can't seem to checkout my order?
Please fill in a 000000000 at the VAT field.

Can I pay in another currency?
It is only possible to pay in Euro's.

Shipping & Delivery

Are all your articles in stock?
Given the enormous range, it is not always possible to keep everything in stock.

What is the delivery time of my order?
After finalizing your order, you will receive a proforma invoice from us including shipping costs, payment method and delivery time.

How do I know when my order will leave your warehouse?
When the order is ready to send, you will receive an e-mail from us with the tracking number.

Is it possible to pick up the goods at your warehouse?
This is possible. As soon as your order is ready, we will inform you the details.

Pricing & Promotions

Can you send us a catalogue?
We don't have paper catalogues. You will find all our articles at our webshop.

How do I keep informed of your new models?
Please sign up for our e-mail newsletter on the about us page or check out the new items category.

What are the prices of your machines?
Please send us an e-mail and we will send you a price list or offer.

Do you provide any discount?
We offer special pricing on orders of 11 or more praline moulds.

11 - 25 pieces
       15% discount
26 - 50 pieces
       20% discount
51 + pieces
       custom pricing

For other large quantities, we will send you an offer.

I'm a wholesaler. Can I sell your articles?
Please contact us for the possiblities.

How can I unsubscribe your newsletter?
Please fill in the field below.


General questions

What kind of material are your moulds made of?
Most of our moulds are made of polycarbonate.

Can I use the moulds for other purposes than chocolate?
We advise to only use them for chocolate.

How can I see my past orders?
If you have an account, go to my account and log in.

I lost my password and the link to create an new password doesn't seem to work?
Please contact us to create a new password.